FAQs – frequently asked questions

The best way to contact us is to send an e-mail to mail (at) wizetackle.com or via contact form (link). We will process your request as soon as possible! Usually we will answer you within 24 hours on workdays.

Our products are produced, carefully packed and shipped in/from Austria.

Most orders are shipped within 7 workdays.

Depending on the season and the workload of the shipping service providers, there may be delays. However, most products will arrive within 2-5 workdays after confirmation of shipment.

Yes. Fore more information click here: Shipping & Delivery

No.

Yes, if your order has not yet been shipped, you are welcome to contact us by contact form (link). We will gladly customize your order for you.

You can find all information about the return here, in our cancellation policy. You are also welcome to contact us by contact form (link) then we will look for the best solution together.

By sending us your application by e-mail to mail (at) wizetackle.com. We expect a detailed letter (about 500 words) with snapshots. Try to pull us off our feet!